Organization Details

Daily Routine Assignments: Answering and recording incoming telephone complaints, maintaining telephone logs, familiarizing themselves with the function of city agencies to assist in determining complaints appropriate for referral.

The volunteer will be responsible for non complex complaint resolution, entering data into our constituent complaint tracking system. Review agency complaints for trends and systemic problems.

The volunteers are given printed resource materials, daily briefings and verbal instructions outlining duty of intake department staffers and the duty of an ombudsman/advocate.

The volunteers also are given individual instructions regarding the handling of specific complaints and issues.

Skills/Qualifications Professional skills: Good interpersonal skills; the ability to listen and record data accurately.

Computer Microsoft Word (a Plus) Language skills: English and any other

Address

1 Centre Street, North, 15th Floor
New York, NY 10007
(212) 669-4338

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