Volunteer opportunity description

This summer, help visitors find a keepsake to remember their visit to the 9/11 Memorial & Museum. Honor, remember, and volunteer.

The National September 11 Memorial and Museum honors and remembers the nearly 3,000 people killed in the attacks of September 11, 2001 and February 26, 1993. Through their purchase of meaningful keepsakes at the Museum Store, visitors help preserve history and support the Memorial & Museum’s mission. Summer Retail Greeter volunteers are an essential part of our team as we welcome millions of visitors. 


Summer Retail volunteers assist staff in the Museum Store and at the Retail carts on the Memorial during this busy time. As a Summer Retail volunteer, you will greet visitors and provide helpful information about products. Responsibilities include:

- Provide excellent service to our visitors

- Inform visitors about products and store promotions 

- Share stories behind products as they connect to themes in the Museum, such as recovery efforts and remembrance

- Assist with tagging, inventory, folding t-shirts and restocking items

With training, you can teach visitors stories that they will share with family and friends.


We recommend summer volunteers work two 4-hour shifts per week (8 hours each week) for 2-3 months. We ask that you maintain the same shifts each week, when possible. Shift times are 11 a.m. – 3 p.m. or 3 p.m. – 7 p.m. We are looking for volunteers who can be available for either shift. You are requested not to miss more than two shifts in the summer. We will ask you to make up missed shifts within two weeks. The Museum Store is open every day.


Join our exceptional team today. We are seeking volunteers from NYC and the tri-state area, all ages 16+ are welcome. For more information and to apply, please visit  www.911memorial.org/volunteer or contact us at volunteer@911memorial.org

Deadline to apply is May 15, 2020.

Applicants should be available for one of our group interview dates: Wednesday, May 13 or Friday, June 5 (both will be late afternoon).

It is preferred that accepted applicants are available for a two-part group training, to be held on Saturday, June 13 & Sunday, June 14 or Monday, June 29 & Tuesday, June 30. You must be available to volunteer for at least two full months after completing training.


-Must be 16+ years old

-Ability to work two 4-hour shifts (8 hrs total) per week for 2-3 months

-Ability to stand at least 4 hours at a time

Our volunteer needs

We need volunteers who are free at these times


About the organization


Dana Donati
Volunteer Program
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