Description & History

Our Mission: NYC Service builds partnerships to deepen and expand civic engagement through volunteer and service programs, creating sustainable change for our city's greatest needs.

Our Vision: We unite New Yorkers in service to advance lifelong civic engagement for a more equitable and inclusive city.

Values & Beliefs:

Participation: Lifelong civic engagement is a right, privilege, and responsibility of every New York City resident.

Diversity and Inclusion: All residents have value and lived experience central to finding solutions to community and city challenges.

Community: Volunteerism and service exist in many forms across NYC and each are assets woven into the city's democracy.

Collaboration: The present and future of our City depends on residents working together across communities and sectors.



Civic Engagement is a key element of OneNYC and our City’s vision of growth, equity, sustainability, and resiliency. A key measure of civic engagement within One NYC is the NYC Service goal to increase the city’s volunteer rate to the 25% national average, as measured by the new 2017 U.S. Census Household Survey and a new citywide NYC Service civic engagement and volunteer survey and measurement.

NYC Service, a division of the Office of the Mayor focused on volunteerism and service in NYC. Launched in April 2009 in response to President Barack Obama's national call for volunteerism and a goal of engaging 100 million Americans in service by 2020. New York City was the first “City of Service” and since NYC Service launched, over 200 U.S. cities have joined the Cities of Service network.

About the organization

NYC Service

NYC Service
NYC Service Team
311 or 212-New York
Organization’s website: