GoPass

GoPass is a fingerprint-based background check system that nonprofit (501c3) and City agencies/offices may use to screen volunteers working with vulnerable populations. The GoPass program is a partnership between NYC Service and the Department of Education (DOE) Office of Personnel Investigation (OPI).

GoPass screens volunteers and shows real-time feedback on volunteer eligibility and sends out automated notices in case a volunteer is deemed ineligible.

The system is an expansion of an existing DOE system that is used to track the eligibility of teachers, contractors, and other staff working in New York City's public schools.

Getting Started: Eligibility

Thank you for your interest in GoPass. To determine eligibility you must be able to provide the following items:

1.       If you are a nonprofit, proof of your organizations 501(c)3 status.

2.       If you are a nonprofit, provide a recent IRS Form 990(other official documents may be accepted)

3.       Review and sign the GoPass Terms of Use.

To be signed by an Executive Director/CEO.

3.       Send a Certificate of Liability Insurance:

  • Under the section labeled “Description of Operations/Locations/Vehicles”, please include the New York City Department of Education and the City of New York as additional insureds.
  • Under the section labeled “Certificate Holder”, include GoPass NYC Service, 253 Broadway 8th Floor, New York, NY, 10007

Once you have secured these items, please send them electronically to GoPassInfo@cityhall.nyc.gov where a representative from NYC Service will review them. It normally takes 2-3 weeks to complete the process and start screening volunteers.

Payment

Each background check can be paid for individually via debit and credit card, check, or money order by the organization or individual being screened. In addition, for mobile unit events (discussed below), the organization may pay for all background checks immediatley after the event.

GoPass Representatives

Each nonprofit or agency joining the GoPass Network must provide the contact information of at least two GoPass representatives. If you would like additional representatives at your organization/agency’s profile, please email GoPassInfo@cityhall.nyc.gov for assistance.

These representatives will be responsible for entering volunteers into the system, tracking eligibility for service and acting on any notices of ineligibility. 

It is critical that you continuously update the GoPass team at NYC Service with the correct name and contact information of your organization’s GoPass representatives. We use this information to make your organization aware of the latest GoPass updates, including Open Mobile Unit opportunities, as well as all GoPass system upgrades and/or any potential system interruptions.
 

How to Log In

You can log in to the GoPass System by clicking this link.

Because the system contains sensitive information, it requires a username and password to log in. If you have lost your password, email GoPassInfo@cityhall.nyc.gov for assistance.

 

For Current GoPass Users

Requesting A Mobile Unit

For groups of 25 volunteers or more, you can request that the Department of Education send a mobile fingerprint unit and technicians to your location. The mobile unit is capable of processing at least 12 volunteers per hour per technician.

If necessary, the mobile unit can accept debit and credit cards, money orders, corporate checks, or personal checks for payment of fingerprint processing fees.

The mobile unit typically operates Monday through Thursday from 10:00 am to 8:00 pm. Please make your requests on our GoPass Online Mobile Unit Scheduling calendar. If you are interested in a mobile event on a Friday, please reach out to GoPass@schools.nyc.gov. Requests for the mobile units during normal business hours are preferred. Any volunteers who are unable to attend the mobile session are welcome to be fingerprinted at 65 Court St. at another time.

Prior to requesting a mobile unit visit, please review the site requirements and policies below:

  • At least 25 volunteers attending the event
  • Access to the internet or a location where there is good cell phone reception.
  • At least two tables, power outlets, and chairs for the mobile units and technicians.
  • A computer with internet access for volunteers who haven't filled out the Online Application.

In the event of inclement weather, the Department of Education will provide a cancellation notice 24 hours in advance. They will also propose an alternative date.

In the event that your organization needs to cancel a mobile unit appointment, please cancel your reservation online on the GoPass Mobile Unit calendar or contact NYC Service and the Department of Education with a 24-hour notice.

Mobile Unit Policies

  • Mobile Unit visits must be scheduled at least one week in advance of the event (subject to availability).
  • A full list of volunteers to be screened must be submitted to the mobile unit technician at GoPass@schools.nyc.gov at least 24 hours in advance of the event.
  • All volunteers to be screened should be added to your roster at least 24 hours in advance of the event.

Contact

The GoPass program is operated as a partnership between NYC Service and the NYC Department of Education.

If you have general questions about GoPass, please email GoPassInfo@cityhall.nyc.gov.  If you have questions about payment and/or the GoPass system, please email GoPass@schools.nyc.gov. Please allow 24-48 hours for a response.