NYC Service Bureau Program Overview 

The NYC Service Bureau Program is an internal volunteer capacity building model that equips City agency staff with volunteer management strategies to better meet community needs. Launched in 2017, NYC Service leads City agency partners through a volunteer program assessment, volunteer program development, and program implementation and evaluation. The objective of the NYC Service Bureau program is to increase resident volunteer engagement that builds a City agency's capacity to better serve and reach New Yorkers. 

As part of the NYC Service Bureau Program, resident engagement staff at New York City government agencies receive volunteer management training, coaching, and funding to develop or expand a volunteer program within the agency. The NYC Service Bureau Grant Program awards funding on an annual basis for use over the course of a fiscal year, and prioritizes City agency applicants that currently, or intend to, address OneNYC impact areas through volunteer strategy.  

Applications for the FY22 NYC Service Bureau are now open! Eligible City agency divisions should submit an application no later than September 23rd, 2022 at 5pm to be considered.  Begin the application online:



If you have questions about the NYC Service Bureau Program or your application, please contact Julia Newcity (

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