NYC Service Bureau Program Overview 

The NYC Service Bureau Program is an internal volunteer capacity building model that equips City agency staff with volunteer management strategies to better meet community needs. Launched in 2017, NYC Service leads City agency partners through a volunteer program assessment, volunteer program development, and program implementation and evaluation. The objective of the NYC Service Bureau program is to increase resident volunteer engagement that builds a City agency's capacity to better serve and reach New Yorkers. 

As part of the NYC Service Bureau Program, resident engagement staff at New York City government agencies receive volunteer management training, coaching, and funding to develop or expand a volunteer program within the agency. The NYC Service Bureau Grant Program awards funding on an annual basis for use over the course of a fiscal year, and prioritizes City agency applicants that currently, or intend to, address OneNYC impact areas through volunteer strategy.  

Applications for the FY22 NYC Service Bureau are now open! Eligible City agency divisions should submit an application no later than July 30th, 2021 at 5pm to be considered. To learn more and begin the application, please click the link below:



If you have questions about the NYC Service Bureau Program or you application, please contact Evan Karl ( and Hauwa Abubakar (  


Volunteer with an FY21 NYC Service Bureau Partner!


NYC Civic Engagement Commission (CEC) enhances civic participation, promotes civic trust, and strengthens democracy in New York City. 

  • Language Assistance Program Outreach Volunteers conduct outreach to let New Yorkers who speak a language other than English know about their right to access to interpretation guaranteed under the Voting Rights Act. Volunteers will conduct community outreach to bring awareness about the service in the form of phone banking, increase accessibility of digital flyers and content, and support the CEC’s text-info line. Learn more and sign-up here
  • Poll Site Language Assistance Runners work with the Central CEC team to coordinate delivery of essential poll site materials for sites that experience high voter participation and require additional materials. Runners are essential to troubleshooting material needs for the success of the program. Learn more and sign-up here

  • Language Access Advisory Committee (LAAC) members will play an important role in developing and implementing the CEC's poll site language assistance program. Volunteers with a passion and commitment to ensuring all New Yorkers are able to exercise the right to vote are strongly encouraged to apply. Learn more and sign-up here


NYC Department for the Aging (DFTA) aims to eliminate ageism and ensure the dignity and quality of life of diverse older adults. 

  • Friendly VOICES (Virtual Opportunities Improving Connections with ElderS) is a program that provides friendship and social engagement for older adults through one-on-one relationships and small groups. DFTA identifies older adults, recruits and screens volunteers, and provides training and ongoing support to volunteers and clients to ensure engagements are rewarding to both parties. Volunteers will commit to making weekly calls (via video chat or telephone) to an assigned older adult friend for 6 months, providing a consistent presence in older adults’ lives, inquiring about their well-being, and observing older adults’ behavior for any potential service needs. Learn more and sign-up here


NYC Department of Environmental Protection (DEP)’s mission is to enrich the environment and protect public health for all New Yorkers by providing high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. 

  • Engagement & Wellness Liaisons will join DEP in partnership with WorkWell NYC as they strive to empower all DEP employees within NYC’s five boroughs and Upstate NY regions live healthy and active lifestyles – at work, at home, and beyond.  University students and current City Agency employees are eligible to volunteer at this time. Learn more and sign-up here!   


NYC Department of Records & Information Services (DORIS) preserves and provides public access to historical and contemporary records and information about New York City government. 

  • WomensActivism.NYC Volunteer Ambassadors will help collect and write stories about inspiring women, and motivate and train others in their network to do so. Learn more and sign up here

  • Neighborhood Stories Volunteers will help conduct interviews for the Neighborhood Stories Project, a storytelling initiative that aims to gather and permanently preserve the stories of New York City. Learn more and sign up here


NYC Department of Sanitation (DSNY)  and The Sanitation Foundation, DSNY's official non-profit partner, are on a mission to advance the Department’s ambitious zero-waste agenda. View the opportunity for corporate volunteer groups:  

  • Community Clean-Ups and Digital Zero Waste Workshops:  NYC-based corporate groups can host community clean-up projects and conduct digital zero waste workshops that train employees to be live more sustainability at home and in the office. Learn more!  


NYC Landmark Preservation Commission (LPC) is responsible for protecting New York City's architecturally, historically, and culturally significant buildings and sites by granting them landmark or historic district status, and regulating them after designation.

  • Volunteer Photographers: LPC is seeking volunteer photographers to help build the agency's portfolio of photographs featuring some of the City's greatest landmarks. Learn more and sign-up here! 


NYC Fire Department (FDNY) is providing free trainings to volunteers: 

  • Cardiopulmonary Resuscitation (CPR) hands-only classes are offered free to volunteers and members of the public. The goal of these classes is to equip New Yorkers with the basic skills needed to take action in the event of a cardiac arrest emergency. Learn more about these trainings and sign-up here

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