The Great Volunteer Management System Book - Fifth Edition

A collaboration between NYC Service and New York Cares.

Volunteer management takes an investment of time and energy and requires systems and processes to ensure volunteers are well supervised and used strategically. To continue supporting your current frameworks for volunteer management, NYC Service and New York Cares have teamed up to present you with best practices and tips on essential volunteer management topics in this second edition of The Great Volunteer Management  System. Download your copy today!

Additional sections include:

  • Working with Older Adult Volunteers
  • Assessing Volunteer Costs and Benefits 

Download The Great Volunteer Management System Book: Fifth Edition


Download The Great Volunteer Management System Book: Skill-Based Volunteers


Strategic Planning JumpStart

For Nonprofit Organizations

NYC Service Presents a Guide to Strategic Planning for Nonprofits.

Strategic Planning Jumpstart for Nonprofit Organizations is a guide for nonprofit executive directors and board members who would like to revise or create a strategic plan. This guide maybe used by a single organization or a host organization bringing together a network of three to five nonprofits that will go through the process of strategic planning as a group. Download your copy now!

Download The Strategic Planning JumpStart


Already added volunteer opportunities to your organization's profile and want to be featured on our social media channels or eNewsletter?

Fill out the Recruitment Assistance Request form and email  it to

NYC Good Governance Blueprint 


This new resource includes best practices, resources, and tools around governance for nonprofit executives and board members.

Get your copy here or access the online version of the Blueprint at!


Additional Resources:

Business Mentor NY

Business Mentor NY is a free, easy-to-use social network that allows entrepreneurs and volunteer business mentors to connect so they can solve problems and build businesses together. Join a growing community that has already created thousands of mentor-mentee matches and continues to make an impact through the power of mentoring to help small businesses thrive.



Hands On Network

HandsOn Network equips individuals and organizations to learn, lead, and take action to create positive social change.   They provide training and consulting to non-profits on volunteer management, skilled-based volunteering, community engagement. 



Foundation Center

The Foundation Center's mission is to strengthen the nonprofit sector by advancing knowledge about U.S. philanthropy. Founded in 1956, the Center is the nation's leading authority on philanthropy and is dedicated to serving grantseekers, grantmakers, researchers, policymakers, the media, and the general public. This is an excellent resource for nonprofits seeking grants.


Hospitality + Service

Created by Hilton Worldwide, Points of Light and the Taproot Foundation, Hospitality + Service is designed to help organizations enhance client experiences by improving communication and connections with clients, creating warm and welcoming environments and effectively managing challenging situations.  Hospitality + Service equips staff and volunteers to improve the culture of hospitality in their organizations and enhance client service. Learn more about Hospitality + Service here.

IBM On Demand Community

On Demand Community provides IBM employees and retirees with resources that help them engage with community organizations and expand the value of their volunteer efforts. Sign your organization up to post opportunities available to IBM employees and retirees here

Click here to learn more about IBM On Demand Community.

Idealist is an interactive site where people and organizations can exchange resources and ideas, locate opportunities and supporters, and take steps toward building a world where all people can lead free and dignified lives. Idealist provides a comprehensive database of tools for organizations. This site is a great one stop resource for the beginner as well as advance nonprofit organizer.

Independent Sector

Independent sector’s mission is to promote, strengthen, and advance the nonprofit and philanthropic community to foster private initiative for the public good. Independent Sector has very good data on volunteer trends and effective policies for nonprofits.

New York Association for Volunteer Administrators

The New York Association for Volunteer Administration (NYAVA) is a membership organization dedicated to promoting professionalism and strengthening leadership in volunteerism in the New York City area. In addition to workshops pertaining to volunteer management, NYAVA also offers hands-on training to persons interested in a career in volunteer administration, with placement in a professional environment.

New York Cares

New York Cares meets pressing community needs by mobilizing caring New Yorkers in volunteer service. Staff members work with organizations to identify their most pressing needs, create projects where volunteers can make a meaningful difference, and then recruit and deploy teams of volunteers to help meet those needs.

Nonprofit Board Development Guide

Download a compilation of resources available for Nonprofit Board Development, created by a coalition of nonprofit organizations. 

Click to Download Board Support Services


PennPAC provides pro-bono consulting services through teams of University of Pennsylvania alumni volunteers to New York City and Philadelphia-based non-profits.  PennPAC works in project teams of six consultants to undertake 8-10 week strategic consulting engagements.  Projects are well–defined with tangible deliverables geared towards creating an actionable set of recommendations for each client.  PennPAC clients benefit from outside perspectives and access to skill-sets that may not exist within their organizations.  Projects are conducted in the fall and spring.   For further information about PennPAC and how to apply for a consulting grant, visit the website.



Points of Light Foundation:

Points of Light Foundation (POLF) has gained a national reputation as America’s Address for Volunteering. POLF is an excellent resource for the volunteer, nonprofit, or volunteer manager and if they cannot answer your questions, they will refer you to a helpful resource.


NPower provides high quality, and affordable IT services for nonprofits organizations. They have created packaged solutions that meet the most common nonprofit IT needs to help your organization use technology to increase its impact in the community. NPower will help you improve the return on your technology investments by: saving you money on quality solutions that will help you deliver on your mission; delivering the solution quickly to ensure you see the benefits of your investment; encouraging innovation that really makes a difference from a mission perspective; and utilizing free resources and expertise created to help the entire nonprofit sector.

Retired and Senior Volunteer Program (RSVP)

RSVP connects individuals age 55 and over with meaningful volunteer opportunities at nonprofit and public organizations throughout the five boroughs of New York City. RSVP strongly believes in the wealth of knowledge and experience older adults can share to meet urgent community needs.

Taproot Foundation:

Taproot’s programs connect nonprofit and social change organizations to talented business professionals who volunteer their expertise to deliver high-impact pro bono service. We also work with companies to design and implement pro bono employee engagement programs. To share our 14 years of experience with others trying to make social change through pro bono, we convene global pro bono leaders with Pro Bono Week and the Pro Bono Summit, and publish research and thought leadership that advances the pro bono movement.