Opportunity Details
To express interest in this volunteer opportunity, please visit https://volunteer.foodbanknyc.org/opportunity/a0CQh00001wwVhj/snap-call-center-support
Project Overview: The Supplemental Nutrition Assistance Program (SNAP) provides food benefits to low-income families to supplement their grocery budget so they can afford the nutritious food essential to health and well-being. Food Bank For New York City helps our neighbors overcome the hassle in the SNAP application and recertification process.
The SNAP Call Center volunteer will work alongside Food Bank’s team of SNAP experts to assist community members. Volunteers will support the Call Center in various ways such as, answering phones, conducting pre-screening and making sure clients have the correct documentation. Volunteers will also assist with monitoring and logging client voicemails and emails for staff follow-up. All volunteer shifts will be supervised by a Food Bank staff member. This is an in-person role.
Volunteer Qualifications:
Getting Started:
Please express interest below and complete the application form on the following page. Please note that limited spots are available for this position, a staff member will follow up with next steps when spots are available.
Training Process:
SNAP Call Center volunteers must complete a 2-part virtual training on SNAP and our Call Center technology with Food Bank staff before their first shift. The trainings will take approximately 4.5 hours total and will be scheduled with volunteers after the application process. Volunteers will also spend at least their first volunteer shift shadowing a member of Food Bank’s Benefits Access team to complete their training. Food Bank staff may recommend additional training as needed.
Time Commitment:
Due to the training requirements, we are seeking volunteers for weekday hours who can commit for to a minimum of 3 hours each week for at least a 2-month period. Shifts are offered on Tuesdays from 9:30am-1pm and 1:30pm-4pm and on Wednesdays & Thursdays from 9:30am-1pm and 1:30pm-4:30pm (additional shifts may be offered at a later date). If you are interested but may require some adjustments to the shift schedule or time commitment, please complete the application and contact our team at volunteer@foodbanknyc.org to discuss your specific needs.
Benefits:
Age Minimum (with Adult): 18+, Minimum Age:18+
In order to register for this opportunity you must log in to an existing account or register to create a new account.
This link allows you to participate in this opportunity with a team. A team can be a family team, corporate team, or any kind of organized group. When you click on the link you will have the option to:
Please respond to the following questions in order to signup for this opportunity:
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